Special Announcement for Chinese New Year ^3^
Dear all, during the holiday of Chinese New Year starting from 27th~31st Jan, 2017, the reply speed of our customer service will be slower than usual, as we will experience a manpower shortage. For night shift customer service, we will be closing during the date mention on above. Sorry if any inconvenience caused!
However, we will still serve you every day from 9:00~23:30 (UTC+8) as usual, rest assured^^ In this festive season of Chinese New Year, we have prepared some common Q&A in hope to be able to solve the problems you might encounter.
It would be much appreciated if you guys refer to it before seeking help from customer service. 
:P
Common questions from player. (Simply use
Q: What is Instagram follower gift?
A: Instagram follower gift is a gift for players who follow our official instagram account. How to get? Please read the details below.
a. Search our official Instagram account at < eyougame_en >, tap “follow” and screenshot your following status.
b. Send your screenshot along with your game character name, and your game server, send all the details to our Facebook inbox. Once verified, you will receive your gift within 24 hours.
c. Please note that you could only claim once no matter how many instagram account you have registered or how many character you have created in different server, please be fair.
Q: When is the new server launch? When is my server going to merge?
A: We will not answer ANYONE about this question, that is a surprise ^^ Just look forward to it.
Q: I have not received my items after my purchase.
A: Please provide the details below.
a. Sever and character name.
B. Screenshot of your official purchase invoice (From AppStore/GooglePlay), if you have purchased successfully, you will receive an email for sure.
Please check your mail box and get back to us.
c. Send everything to our Facebook inbox.We are only able to check from official invoice. Thank you for your cooperation.
Q: How can I change my password?
A: You could change your password at our website: http://www.eyougame.com/ , please change to English in our official sites for more details.
Q: How can I do top up if I do not own a credit card/debit card?
A: Please check out our third party top up surface. There are several alternatives to top up. http://payen.eyougame.com/
If you have more questions please check our notes for more^^ Thank you for reading. Happy Chinese New Year!
